BE WISE AND CHOOSE
Computers are complicated, ever-changing, expensive, and do not come with an instruction manual. Each day, home and business users are becoming more and more reliant on their computer systems, their data, and their networks. Most of us don’t understand how computers work, are never trained on how to use them, and don’t have an easy way to get answers. To make things worse, product customer support is at an all-time worst: a typical support phone call involves 30 minutes of hold time and an overseas conversation with an unskilled call center worker.